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Frequently Asked Questions
What is Tandem Membership?
Tandem Membership is our preferred customer program that provides priority service, preferred pricing, no dispatch fees during normal business hours, and additional peace of mind throughout the year.
Are there any contracts?
No. Membership can be canceled at any time. We believe memberships should be earned through exceptional service, not long-term contracts.
What does Priority Scheduling mean?
Tandem Members receive scheduling priority whenever possible, especially during periods of high demand. When schedules become limited, members move to the front of the line for available appointments.
What are No Dispatch Fees?
Members do not pay dispatch or trip fees during normal business hours. There is no charge for us to visit your home, diagnose the issue, and provide recommendations.
Tandem Membership
Priority. Protection. Peace of Mind.
Tandem Membership is our preferred customer program designed to provide homeowners with priority service, reduced repair costs, and added confidence throughout the year.
Members receive benefits including Priority Scheduling, Emergency Priority, No Dispatch Fees during normal business hours, Preferred Member Pricing, Extended Warranty Protection on qualifying work, and access to their Member Portal.
Unlike traditional maintenance agreements, Tandem Membership is built around providing real value when you need service. Whether your system requires a repair, emergency support, or expert guidance, membership helps make caring for your home's comfort system simpler and more convenient.
For many homeowners, the savings from a single service visit can offset the annual membership cost.
$99 Per Year
No Contracts. Cancel Anytime.
Membership Benefits At A Glance
✓ Priority Scheduling
✓ Emergency Priority
✓ No Dispatch Fees During Normal Business Hours
✓ 15% Preferred Member Pricing
✓ Extended Warranty Protection
✓ Member Portal Access
✓ No Contracts
✓ Cancel Anytime
